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Password Management

  • Updated

Table of Contents

  1. How to Self-Reset Password
  2. Unable to Receive Password Reset Email

How to Self-Reset Password

To self-reset the password for your Worldly account, please follow the steps below:

  1. Go to the Worldly website at https://worldly.io and click on the "Login" button on the registration page.

  2. You will be redirected to the login page. On this page, look for the option to reset your password. 

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  1. Click on the "Reset password" option, and a message box will appear asking for your email address.
  2. Enter the email address associated with your Worldly account in the provided field. Make sure to enter the correct email address. Then click "Send Email"​
  3. If your email is already registered on the platform, you will receive a confirmation email in your inbox. This email will contain instructions on how to reset your password.

 ​​​​Please note

  • Please check your spam and junk folders if you do not see the email in your inbox. Sometimes these emails may be filtered and redirected to those folders.
  • Ensure that your email inbox is not full, as confirmation emails may not go through if your inbox has reached its storage limit.
  • Please note that password should be:
    • At least 8 characters in length
    • Contains at least 3 of the following types of characters:
      • Lower case (a-z)
      • Upper case (A-Z)
      • Numbers (0-9)
      • Special Characters e.g. !@#$%^&*

 

Unable to Receive Password Reset Email

There can be several reasons why some confirmation emails are not received. Here are some common factors that can contribute to this issue

  1. Email Address Errors: If the recipient's email address is entered incorrectly, the confirmation email will not reach the intended recipient. Double-check that the email address is accurate.
  2. Spam or Junk Folder: Sometimes, confirmation emails are mistakenly categorized as spam by email providers and are placed in the recipient's spam or junk folder. Check these folders as well. 
  3. Email Filtering Rules: The user may have set up email filtering rules that automatically route certain types of emails to specific folders or delete them. This could result in the confirmation email being missed.
  4. Email Server Issues: Email servers on either the sender's or recipient's side may experience issues that prevent the delivery of emails. These issues could be temporary and resolved by email administrators.
  5. Email Bounces: If the recipient's email server is temporarily down or their inbox is full (the recipient reached its inbox quota), the email may bounce back to the sender, indicating that it was not delivered.
  6. Email Delay: Email delivery can sometimes be delayed due to network congestion or other technical issues. In such cases, the email may eventually be delivered, but it could take some time.
  7. Email Forwarding Issues: If the recipient has set up email forwarding from one account to another, issues with the forwarding settings or the destination email address can result in non-delivery. 

To address this, you can consider the following steps:

  1. Verify that the email address is correct.
  2. Check your spam or junk folder.
  3. Confirm that there are no email filtering rules in place.
  4. Monitor email server status and look for bounce messages.
  5. Ensure that the sender's domain is not on any email blacklists.
  6. Be patient in case of email delays, as some issues may resolve themselves.

If the problem persists, please contact Support at support@worldly.io. Our technical team can investigate the issue further.

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