If you find yourself needing to cancel an invoice, we're here to guide you through the process. However, there are certain conditions to be aware of before making a cancellation request:
Conditions for Invoice Cancellation:
To request an invoice cancellation, the following conditions must be met:
- Module Status: Your module must be in 'Not Started' (NS) status. Unfortunately, once the status is 'Started,' regardless of the reason, cancellation is no longer possible.
- Unpaid Invoice: The invoice you wish to cancel should not have been paid. Please note that paid invoices are subject to refund instead of cancellation.
- Reason for Cancellation: When making a cancellation request, you need to provide a clear and specific reason for needing the invoice canceled.
Once you meet these conditions and need to cancel your invoice, here's the process:
- Contact Support: Contact our support team with your cancellation request. You can contact them via email at Support@worldly.io.
- Providing Details: When contacting support, be sure to include the following details:
- Your Account name
- Worldly ID
- Email address associated with your account
- The precise reason for your invoice cancellation request
- Cancellation: Our support agents will process your cancellation request. The turnaround time for your request is contingent on the issuance date of the invoice:
- If the invoice was issued within the same month: 1-3 days
- If the invoice was issued over 30 days: 7-15 days.
- Additional Actions: After canceling the invoice, support agents will perform the following actions:
- Delete any unpaid modules associated with the canceled invoice.
- Cancel any pending payments in the Payment Section of your account.
- Set your Subscription status back to 'NONE.'
Help us Improve: Found an error or think something is missing? Let us know so we can enhance this article. Your feedback is valuable to us!