Troubleshooting Guide: Unable to Log In

If you're having trouble logging in to the Worldly website, follow these troubleshooting steps to resolve the issue:

1. Verify the Website: Ensure that you are accessing the correct website by using this URL: https://app.worldly.io/.  You may also try accessing the Worldly website at authenticate.worldly.io, especially for users in China. You may also need to reload your browser window to get directed to this new authentication URL.
2. Check your Internet Connection: Sometimes login issues can occur due to a poor internet connection. Please check your internet connection speed to ensure it's stable.
3. Use a Supported Browser: Use an updated web browser such as Chrome, Safari, Firefox, New Edge, or Internet Explorer version 11 and above.
4. Clear Browser Data: When clearing browser data, make sure to exit all tabs/windows. Open a fresh tab/window, go to settings, and clear your browser's history, cache, and cookies. Sometimes, these elements can interfere with the login process. After clearing your browser data, try to log in again.
5. Refresh the Portal: If the portal doesn't load properly, try refreshing the page. After refreshing, you should be directed to the login page.
6. Adjust Browser Settings: In some cases, your browser settings may be blocking the login. Check your browser settings to ensure that third-party cookies are allowed.

   • For Chrome:

     • Access this setting by going to Site Settings under Privacy & Security.
     • Select "View all cookies and site data."

   • For Safari:

     • Click on Safari in the taskbar and select "Preferences."
     • Go to the "Privacy" panel.
     • Set "Block cookies and other website data" to "Never."
     • Close the window.