--- title: How to Update Facility Addresses, Email Addresses, and Account Names description: How to Update Facility Addresses, Email Addresses, and Account Names --- [Skip to content](https://support.worldly.io/hc/en-us/articles/20341091073691-how-to-update-facility-addresses-email-addresses-and-account-names#main-content) English Show submenu for translations [Submit a request](https://support.worldly.io/kb-tickets/new?hsLang=en) [![Worldly logo](https://support.worldly.io/hs-fs/hubfs/Worldly%20Media%20Kit/Worldly%20Logos/Worldly_LogoTM_Red.png?width=250&height=61&name=Worldly_LogoTM_Red.png)](https://www.worldly.io/) Open main navigation Close main navigation - English Show submenu for translations - [Submit a request](https://support.worldly.io/kb-tickets/new) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.worldly.io/?hsLang=en) 2. [How to Get Started](https://support.worldly.io/how-to-get-started?hsLang=en) 3. [Account Registration and Management](https://support.worldly.io/how-to-get-started?hsLang=en#account-registration-and-management) # How to Update Facility Addresses, Email Addresses, and Account Names **Table of Contents** - **[Updating Facility Addresses on Worldly](https://support.worldly.io/hc/en-us/articles/20341091073691-how-to-update-facility-addresses-email-addresses-and-account-names#h_01JN7QBG69MGT4JVFX3RQHEVTA)** - **[Updating Email Addresses](https://support.worldly.io/hc/en-us/articles/20341091073691-how-to-update-facility-addresses-email-addresses-and-account-names#h_01JN7QC9ABE03MT9E78GV4A1AC)** - **[Updating Email Addresses for Verifier Requests](https://support.worldly.io/hc/en-us/articles/20341091073691-how-to-update-facility-addresses-email-addresses-and-account-names#h_01JN7QC9ABE03MT9E78GV4A1AC)** - **[Updating Account Names or Account Owners](https://support.worldly.io/hc/en-us/articles/20341091073691-how-to-update-facility-addresses-email-addresses-and-account-names#h_01JN7QDPPWA8E09BTJ4G62QKJS)**   ## **Updating Facility Addresses on Worldly** The user admin/owner can follow the below steps to update the facility address: 1\. Log in to [https://app.worldly.io/](https://app.worldly.io/) and click on your Profile on the upper right side of the screen and select Account Profile. ![39714826485659.png](https://support.worldly.io/hubfs/Knowledge%20Base%20Import/39714826485659.png)   2\. Then click the Pen Icon on the right side of the account address to edit your address. ![39714815489051.png](https://support.worldly.io/hubfs/Knowledge%20Base%20Import/39714815489051.png)   3\. Fill out the necessary details and click Save. ![39714826488219.png](https://support.worldly.io/hubfs/Knowledge%20Base%20Import/39714826488219.png)   4\. Once done, you may refresh the account page to see the updated information. Note that you may also update other information under the "Account Profile" such as the facility website, industry, and tax ID.   ## **Updating Email Addresses** There are two ways to update your email address as a facility or brand user. 1. If you have switched companies or organizations, create a new user account with your new email address. [Click here](https://support.worldly.io/hc/en-us/articles/19418657651611-Account-Registration?hsLang=en#h_01HMXEGF802DZHJTV2TDDS059J) to learn how to create a new account. 2. If you are with the same company or organization, contact support to update your email address. The email field from the **Edit User Profile** window is greyed out and cannot be edited in the platform.  ![40857873079579.png](https://support.worldly.io/hs-fs/hubfs/Knowledge%20Base%20Import/40857873079579.png?width=500&height=325&name=40857873079579.png)   ## **Updating Email Addresses for Verifier Requests** For verifiers requesting an email address change for any reason, please contact Sumerra, the Verification Oversight Organization (VOO), and complete the Change of Company form. Once the VOO updates the verifier’s email address on their end, they will submit an official request to Worldly to update it in our system. Please note that Worldly Support cannot process email address changes without an official request from the VOO. There is **no need to create a new account** with your new email address. We understand the importance of preserving your verification history, which is why we only require an update to your existing account.   ## **Updating Account Names or Account Owners** **How can I update our account name?** To update the facility’s account name, please submit a request to our support team [here](https://support.worldly.io/hc/en-us/requests/new/?hsLang=en). **Please Note: ** For security purposes, requests must be submitted by the account’s admin or owner, especially if the new account name significantly differs from the current one. Our support team may request supporting documentation to verify your identity and ensure the account update is authorized. **How can I update the account owner?** Please make sure the email address of the new account owner is already registered in Worldly. If not yet, please visit our platform portal at [https://app.worldly.io/](https://app.worldly.io/) and register the email address first. To create a user account, simply click on the "Create an Account" option and provide all the necessary information on the "Create your User Profile" page. Once you have filled out the form, please ensure that you read and agree to the Terms of Use by ticking the box at the bottom and then clicking on "Create User Profile." After you complete the registration, you will receive a verification email for your newly created account. To activate your account, please click on the "verify" button provided in the email. This will verify your email address and finalize the verification process. Once the new email address is verified, log in again to Worldly and join the existing facility account. After you've joined the account, please contact Support at [support@worldly.io](mailto:support@worldly.io) so the account owner can be updated.      [![Worldly logo](https://support.worldly.io/hs-fs/hubfs/Worldly%20Media%20Kit/Worldly%20Logos/Worldly_LogoTM_Red.png?width=120&height=30&name=Worldly_LogoTM_Red.png "Worldly logo")](https://www.worldly.io) © 2026 Worldly. All Rights Reserved [Terms of use](https://worldly.io/terms-of-use/)  |  [DPA](https://worldly.io/data-privacy-addendum/)  |  [Privacy Policy](https://worldly.io/privacy-policy/)  |  [Cookie notice](https://worldly.io/cookie-notice/)