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FSLM and vFSLM Quick Start Guide

  • Updated

This guidance aims to provide a comprehensive overview of how FSLM and vFSLM appear on the Worldly platform for both verifiers and facilities. Additionally, it delves into the functionality and features of the FSLM Dashboard, offering insights on how to access it and the specific tasks it enables.

FSLM Dashboard

To view the FSLM dashboard on the Worldly platform, click Assessments > Higg FSLM on top of the homepage. 

 

Below is what the FSLM Dashboard looks like.

 

Where to Find the vFSLM

  • As a Facility

Since the subscription already includes the vFSLM module, the facility needs to allocate the vFSLM module first to proceed with the verification process. To do this, they need to click the Allocate Verification button under Available Actions. 

 

After allocating the module, this is how it will look like. This shows that the vFSLM is already allocated and is ready to be connected to SLCP. When the assessment is connected to SLCP (with PRJ ID), the link to select a VB will appear. 

  • As a VB/VE

When the facility selected a VB on an ASC assessment, the VB will receive a notification email and may proceed to check the module. To view it, they need to go to Assessments > Higg FSLM > Modules > Verification Requests. 

 

Once the VB approves the verification request, they can proceed to assign verifier/s on SLCP Gateway.

 

What Does a vFSLM Look Like on the Worldly Platform?

From the VB/VE’s end. 

  • ASC -  with no assigned VE yet; viewed by VB account’s owner/admin

 

  • ASC - with assigned VE; on assigned VE’s end

The assigned VE can start the verification by clicking the Begin Verification link under Available Actions of the FSLM dashboard. 

 

  • ASC - with assigned VE; viewed by VB account’s owner/admin

There is no begin verification link on their end. 

 

  • VRP - on VB account’s owner/admin’s end

 

  • VRP - on assigned VE’s end; with Submit Verification link under Available Actions

 

  • VRC - on VB account’s owner/admin’s end

 

  • VRC - on assigned VE’s end

 

  • VRF - on VB account’s owner/admin’s end

 

  • VRF - on assigned VE’s end

The assigned VE with an Editor role won’t be able to view the assessment anymore.

 

From the Facility account’s end: 

While the assessment is being verified (VRP), the facility won’t be able to see the verification completion rate unless it is at 100% and completed (VRC). 

 

Where to Find the Assigned VB and VE

The assigned VB and VE will both appear on the FSLM dashboard. 

  • ASC on the facility’s end where they can still change the assigned VB even with an assigned VE already. 

  • VRP on the facility’s end showing they cannot change the VB anymore

 

How Does the Verifier Marks, Correct, and Flag Questions?

  • Below shows how a VE can mark the questions. 



  • The screenshot below shows that when marked as inaccurate, the VE can directly correct the facility’s response. 



  • Below shows that when a VE marks a descriptive question inaccurately, the VE cannot correct the answer directly, but needs to type an explanation on the Assessor/Verifier Explanation box.

  • To flag a question, the VE needs to click the Flag icon as shown below:

 

Where to Find the Following Information:

  1. Refids

    • This is equivalent to the SLCP Key
    • The refids can be found on the right side of each item/question. 

 

  1. Scores (self and verified)

  • The overall scores of the self and verified of the assessment can be found in the Step Scores section by clicking the Overview dropdown arrow on the FSLM dashboard and selecting Step Scores. 

 

 

  1. Areas of Focus and Improvement

  • It can be found by clicking the View Details link on the lower part of the FSLM dashboard, together with the Legal Compliance, Flagged Questions, and Verifier Notification section.

 

  1. Step Scores

  • It can be found by clicking the Overview dropdown arrow on the FSLM dashboard and selecting Step Scores. 

 

 

  1. Risk Scores

  • It can be found by clicking the Overview dropdown arrow on the FSLM dashboard and selecting Risk Scores. 

 

 

Where and How to Post the Self and Verified Modules:

  1. When the self or verified module is 100% complete, the facility can post it by doing the actions below:
  • Self-assessment (ASI to ASC status)

The facility can post the self-assessment by clicking the Submit/Post Assessment link under the Available Actions of the FSLM dashboard. 

 

  • Verified Module (VRC to VRF)

There are two steps to completely post the FSLM verified module. 

  • First, the facility needs to finalize the module first by clicking the Finalize Verified Assessment link under Available Actions. 

 

  • Once the status is in VRF, they need to click the Post Verified link under Available Actions to finally post the module. 

 

  1. The verifier can submit the verified module from VRP to VRC by clicking the Submit Verification link under Available Actions. 

 

How to Change the Status from VRC to VRE

To change the status of the module from VRC to VRE, the facility needs to click the Request Edit link under Available Actions. 

 

 

Where to Find the Activity History

The Activity History can be found on the lower right part of the FSLM dashboard. 

 

Handling Expired FSLM Self-Assessments on Worldly

So, you've encountered an expired FSLM (Facility Social & Labor Module) self-assessment on Worldly? Don't worry; we've got you covered. In this guide, we'll explain what to do if your FSLM self-assessment has expired and how to get it back on track.

 

Why Did My FSLM Self-Assessment Expire?

FSLM self-assessments have a specific timeframe in which they need to be completed and submitted.

Posted FSLM self-assessment data are only valid for 60 days. If this timeframe has passed and has not been verified, your assessment may expire. 

 

Solution: How to Handle an Expired FSLM Self-Assessment

If your FSLM self-assessment has expired, follow these steps to resolve the situation:

  1. Contact Support

    The first and most crucial step is to get in touch with our Support Team. You can contact them via email at Support@worldly.io or the chat feature on our platform. Request the reopening of your FSLM self-assessment.

  2. Update Your FSLM Data

    Once your assessment is reopened, review and update your FSLM data as necessary. Ensure that all information is accurate and up-to-date.

  3. Verify Submission Date

    Make sure that the submission date in FP-BAS-26 falls within two months from the current date. This is an important requirement to proceed.

  4. Post the Self-Assessment (ASC)

    After updating your data and ensuring the submission date is correct, post the self-assessment again. 

  5. Monitor Your Dashboard

    If the vFSLM has already been purchased, it will reappear on your dashboard. If you haven't purchased it yet, a "Purchase" button will appear at the left part of the dashboard.

  6. Proceed with Verification

    With your FSLM self-assessment enabled again, you now have seven (7) days to proceed with the verification process and move the assessment status to "VRP" (Verification in Progress).

  7. Extending vFSLM Validity

    You don't need to request an extension every 7 days. Instead, if you anticipate that the verification process may exceed the initial 7-day period, you can contact our Support Team to extend the validity of the vFSLM module when the verification is approaching.

Please Note: There's no limit to how many times you can extend vFSLM validity. This flexibility allows you to complete the verification process without unnecessary time constraints.

 

Missing vFSLM: An Explanation and Solution Guide

Introduction: If you've purchased a vFSLM (Verification for Facility Social and Labor Module) and it has suddenly disappeared, there may be a straightforward explanation for this issue.

 

The Likely Cause: One common reason for the disappearance of your vFSLM is that your FSLM (Facility Social and Labor Module) self-assessment might have expired. The FSLM self-assessment is only valid within 60 days from the submission date entered in FP-BAS-26.

 

The Solution:

  1. Verify FSLM Self-Assessment Status: Log in to your account and access the FSLM self-assessment section. Look for the submission date in FP-BAS-26.
  2. Contact Support: If you find that your FSLM self-assessment has indeed expired, contact customer support to reopen your assessment to ASI. 
  3. Update FSLM Data and Submission Date: Once your assessment is reopened, you will be able to update your FSLM data and ensure that the submission date aligns with the 60-day validity period.
  4. Post the Assessment: After successfully updating your FSLM data and ensuring compliance with the 60-day validity period, post the assessment to ASC. 
  5. vFSLM enabled: You should be able to see the purchased vFSLM again on the account. 

 

Troubleshooting vFSLM Purchase Issues

Introduction: If you're encountering difficulties purchasing a vFSLM, there are several potential reasons behind this issue.

 

Possible Causes and Solutions:

1. SLCP availability. The vFSLM may currently only be available in specific countries or regions where SLCP has rolled out. SLCP is currently available in the following countries/regions:

    • Africa: Kenya, Madagascar, Mauritius, Morocco, Sierra Leone, South Africa & Tunisia
    • Americas: Argentina, Brazil, Canada, Colombia, Dominican Republic, El Salvador, Guatemala, Honduras, Mexico, Peru & the USA
    • Asia: Bangladesh, Cambodia*, China, Hong Kong, India, Indonesia, Israel, Japan, Macau, Malaysia, Myanmar, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
    • Europe: Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Estonia, France, Georgia, Germany, Greece, Hungary, Italy, Lithuania, Moldova, Netherlands, North Macedonia, Poland, Portugal, Romania, Russia, Serbia, Spain, Sweden, Turkey, United Kingdom, Ukraine

Solution: Confirm whether your location is within the supported areas for vFSLM purchase.If you are located outside these regions, you won't be able to have your FSLM verified, which consequently means you won't be eligible to purchase the vFSLM.

 

2. Expired FSLM Self-Assessment. Your FSLM self-assessment might have expired, and the submission date needs to be within two months or 60 days from the current date.

Solution: If your FSLM self-assessment has expired, please follow these steps:

  1. Contact support to request the reopening of your FSLM self-assessment.
  2. Once reopened, update your FSLM data as necessary.
  3. Ensure that the submission date is within two months from the current date.
  4. Post the Self-Assessment again (ASC)
  5. Reattempt the vFSLM purchase

Please note:

  • With your FSLM self-assessment enabled again, you now have seven (7) days to proceed with the verification process and move the assessment status to "VRP" (Verification in Progress).
  • You don't need to request an extension every 7 days. Instead, if you anticipate that the verification process may exceed the initial 7-day period, you can contact our Support Team to extend the validity of the vFSLM module when the verification is approaching.
  • To access additional information regarding expired FSLM assessments, please refer to this guidance: Handling Expired FSLM Self-Assessments on Worldly.