How Insights Hub Calculates Your Numbers

What KPIs Are

Key performance indicators (KPIs) are the headline numbers. KPIs track progress toward goals, show how well facilities perform, and point to improvements.

A KPI combines data from many assessments into one number, so larger facilities and longer periods may count in proportion to their size.

How to Read a KPI Card

Each KPI card shows:

• A headline number for the facilities in your current view.
• A year-over-year change compared with the previous year.
• A comparison with the benchmark. The three vertical bars show the benchmark, and the percentage shows how far your performance is from it.

Click a KPI card to open a drawer with two charts:

• Year-over-year line chart. The dotted line shows the benchmark for the same time period. Hover over the chart to compare your performance with the benchmark.
• Box plot. The grey box plot shows the benchmark. Your value appears as a red box. Hover over a box plot to see the detail.

The color of each KPI card shows areas of concern and areas that perform well. Click the download icon on a card or chart to save it as an image.

The definition at the top of the drawer says whether the KPI is affected by production allocation.

How to Read a Box Plot

• The top line is the highest value, not counting outliers.
• The top of the box is the upper quartile. 25% of values are above it.
• The line inside the box is the median. Half of the values are above it and half are below.
• The bottom of the box is the lower quartile. 25% of values are below it.
• The bottom line is the lowest value, not counting outliers.

Single-facility values. Some values are based on one assessment at a time. These are used in box plots and facility tables. They match the calculations in the performance file.

Tip
Use intensity measures (such as carbon intensity) to compare facilities of different sizes or production volumes. Use total measures (such as total emissions) to see overall impact.

Each dashboard article lists its KPIs and what they mean.

How Benchmarks Work

A benchmark compares your performance with all assessments that match your filters. Benchmarks are averaged per facility. When you filter by facility type, energy, emissions, and water values are filtered to that facility type, so the benchmark compares like with like. The Social Baseline dashboard uses its own peer benchmarks for Higg Facility Social & Labor Module (FSLM) results.

Benchmark data is hidden when your filters leave fewer than 25 assessments in the benchmarking data. For example, if you filter to Material Production facilities in Sri Lanka, the charts may not appear. Remove a filter to see data again.

• Example: If you filter to facilities in China, in the apparel sector, with verified assessments, the benchmark updates to show only those facilities.

How Filters Change the Numbers

The filters in the left filter column update every number on the page: KPI cards, hotspots, tables, and initiatives. Filters remove assessments that do not match from view. You can combine several filters.

How the Facility Type Filter Works

When you apply the facility type filter on the Higg Facility Environmental Module (FEM) dashboards, metrics that are separated by facility type (such as energy and water use) show only data from that facility type. For example, vertically integrated facilities show only the energy use from the selected facility type. Data from before 2023 does not appear when you apply this filter. If you select more than one facility type, the dashboard combines the values from all the selected types.

Allocated Production %, Production Volume (kg), and Production Volume (pieces or pairs) work together with facility type. When you use them, the dashboard shows only the facility and facility type pairs that meet your filter, not the whole facility. For this reason, a facility can seem to disappear when you use one of these filters.

Some filters change the benchmark. Others change only your view of your own data.

How Production Allocation Changes the Numbers

When a facility's production volume is allocated to your organization, Insights Hub shows numbers that reflect your share of that production. This applies to metrics such as Carbon Intensity, Total Emissions, Total Water, and Total Waste. Allocated numbers are more accurate for reporting and help you focus on the facilities and regions that matter most to you.

• Allocation does not change the benchmark.
• Allocation does not change initiative percentages or the scores.

In the left filter column, select the allocation toggle to switch between the allocated metrics and the total metrics that facilities report.

For where allocation comes from and how to enter it, see Production Volume Allocation Guide for Brands.

How Outliers Are Handled

Insights Hub excludes assessments with outliers from your results by default. You can include them with the toggle in the outliers window, which updates KPIs, hotspots, and initiatives. For the full outlier rules and the Outliers CSV, see Outlier Detection Guide for Brands.

How Initiatives Work

Each dashboard article lists its own initiative cards. Initiatives show what facilities have reported doing, such as having an energy audit or a phase-out plan. The data comes from specific questions in the FEM or FSLM.

Initiative Levels L0 to L3 and FEP Labels

This section applies to the environmental (FEM) dashboards: Decarbonization, Environmental Baseline, Water Use Reduction, and Waste Reduction and Circularity.

Many initiative cards have a level label, such as "L0", "L1", "L2", or "L3". These labels align to Cascale definitions. Levels mean the same thing on every FEM dashboard.

FEP labels indicate whether the question is included in the Foundational Environmental Performance assessment. FEP labels appear on the Environmental Baseline dashboard.

How Initiative Percentages Are Calculated

Each initiative card shows the percentage of facilities that meet that initiative. For example, "42%" means 42 of every 100 facilities in your view have completed the initiative.

• Numerator (top number): the facilities that meet the initiative. For example, facilities that have had an energy audit in the last five years.
• Denominator (bottom number): the facilities that could meet the initiative. For most cards, this is all facilities in your current view. For some cards, the denominator is a smaller group set by the initiative. For example, the Coal Phaseout card counts only facilities that report direct coal use, and permit cards count only facilities that answered that permit question. Each dashboard article notes which cards work this way.

Your filters change both numbers. If you filter to one country, both the numerator and the denominator include only facilities in that country. Production allocation does not change initiative percentages.

Initiative Green, Grey, and Red Ranges

Some initiative cards show a green, grey, or red indicator. Green aligns with positive achievement, grey with neutral achievement, and red with negative achievement. Cards with no indicator do not show a color. Use the color to see quickly which initiatives need attention. On the FEM dashboards, green means 70% to 100% of facilities meet the initiative and red means 0% to 30%. On the Social Baseline dashboard, initiatives count facilities with risk flags, so lower is better: green is 0% to 30% and red is 70% to 100%.

What the Initiative Drawer Shows

Click an initiative card to open its drawer. The drawer can show:

• % change from last year and % difference from benchmark for the initiative (May 2026).
• A table of facilities, with more detail.
• A download with extra columns and follow-up answers.
• More resources, such as case studies and capacity-building links.
• Track energy use for the facilities the initiative applies to.