Exchange Policy Purpose
- This policy applies to all exchange requests from users who have paid fees for Worldly solutions or Service Plans (“Service Fees”) or Higg Index tools, but wish to exchange to another Worldly service or product. This policy does not apply to Worldly or Higg Index Share Units.
- This policy describes the conditions under which exchange requests will be granted and the process by which exchange will be executed by the Support team.
- Worldly only accepts exchange requests that comply with the conditions outlined in this policy.
Exchange Conditions
- Exchange requests are only processed for customers who have successfully paid for Worldly Service Fees within 60 days since purchase date.
- Modules that have been started (not in NS status) are not eligible for an exchange.
- Exchange must be the alternative product of the same plan, or transfer the entire plan to another account.
- The version of the product being exchanged should be the same, in case of a new release.
Valid Exchange & Other Scenarios
- Exchange from FEM to FSLM of the same plan (e.g Standard Facility Plan).
- Exchange from FSLM to FEM of the same plan (e.g Standard Facility Plan).
- Transfer the whole plan to another account (same type). E.g transfer the Complete Facility Plan from facility A to facility B.
- If you have accidentally paid more than once, please reach out to Customer Support Team at https://support.worldly.io
Invalid Exchange Scenarios
- Exchange from FEM old version to FEM new version of the same plan.
- Exchange from FSLM old version to FSLM new version of the same plan.
Exchange Process
- Reach out to the Worldly Customer Support team (Log in the Worldly platform at https://app.worldly.io => click on ? icon on the top right corner => Chat Support OR Submit a Support Request).
- Describe your exchange request in detail.
- The Worldly Customer Support Team will respond to the request within one week and be notified if your request has been processed.