Facility Subscription Frequently Asked Questions (FAQ)
Table of Contents
Subscription Plans & Purchasing
What Is Changing for Facilities?
Subscription plans now include FDM Only, One Higg Assessment, Both Higg Assessments, and Chemical Management (The BHive). You can purchase your chosen subscription for a 1-year or 2-year period. Facilities receive a 10% discount when they purchase 2-year subscriptions.
See the subscriptions page on the Worldly platform for pricing and details on each plan.
Can I Purchase Subscriptions for Multiple Facilities on Their Behalf?
Yes. Brands, manufacturing groups, vendors, retailers, and individual facilities can purchase subscriptions on behalf of other facilities. However, you cannot purchase upgrades to existing subscriptions on behalf of facilities at this time. To upgrade facility subscriptions, submit a support ticket through support.worldly.io.
How Do Bundling and Multi-Year Subscriptions Work?
You can purchase assessments in bundles or as multi-year subscriptions. Multi-year subscriptions must run consecutively—you cannot skip year 2 and apply it to year 3. You receive a 10% discount when you purchase a 2-year subscription at the time of initial purchase. You cannot apply this discount to a 1-year subscription and then upgrade to a 2-year plan later. You must pay in full for the 2-year subscription bundle upfront.
Your subscription remains valid and active for a full 12 months from your purchase date, regardless of when you complete each assessment. For example, if you purchase a Complete subscription in November that includes both FEM and FSLM, you can complete your FEM in April and your FSLM in July. You have until 12 months from your purchase date to complete both.
Your account does not deactivate if you do not have an active subscription. You can purchase a new subscription at any time.
Can the FEM or FSLM Be Purchased On Its Own, Independently of the Subscription Plans?
You can only purchase assessments within the subscription plans provided. If you purchased the Standard plan for FEM and later want to access FSLM, upgrade your subscription to the Complete plan through the subscriptions page.
Is There Any Discount Available to Purchase Subscriptions?
You receive a 10% discount when you purchase a 2-year subscription. Worldly does not offer an early bird purchase discount this year. You do not receive a discount if you purchase a single assessment alone.
Can I Share FEM With All Customers?
Yes. You can share FEM with an unlimited number of customers and industry partners at no additional fee. To receive shares, you must purchase at least the Measurement subscription.
What Is Chemical Management—The BHive?
The BHive helps you understand your use of chemical products and whether they meet customer requirements. You can purchase The BHive as a standalone subscription or add it to another subscription plan. When you add The BHive to an existing plan, you receive a 10% discount on your 12-month subscription.
Pricing & Verification
What Fees Are Included in My Subscription vs. What Do I Pay Separately?
Your subscription includes access to the assessment modules and makes your assessment verification-ready. You do not pay verification fees through Worldly.
Once you submit your assessment, your chosen Verification Body can access it on Worldly. The costs for the actual verification exercise (such as a verifier visiting your site or reviewing your data) are negotiated directly between you and your chosen Verification Body. You pay these fees to the Verification Body, not to Worldly.
If you use Cascale, Cascale charges a Verification Access Fee of $300 USD for Higg FEM verifications. You pay this fee to Cascale for their oversight and management of the verification program, not to Worldly. For more information, see the Higg FEM Verification Access Fee details.
Where Can I Find the New Prices for Subscriptions?
Prices are visible in the Worldly platform on the subscriptions page. Click HERE to learn how to upgrade your subscription.
Managing Your Subscription
What Do I Do If I Choose the Wrong Subscription?
Submit a support ticket through support.worldly.io to change your subscription or assessment type. If you chose the wrong assessment module when you started, contact support through support.worldly.io and they can update your assessment for you.
Can I Downgrade My Subscription?
No. Downgrading is not currently supported. You can only upgrade or renew your subscription.
If a Facility Closes, Can I Transfer the Subscription?
Refer to the Worldly Product and Service Transfer/Exchange Policy.
Payments & Account Status
Why Does It Show a Pending Payment When I Login?
The pending payment banner reminds you that you have an unpaid invoice. If all your invoices have been paid and the banner remains, contact support.worldly.io to investigate and resolve this.
My Country Has Payment Restrictions. How Do I Pay?
Worldly offers multiple payment methods: Alipay, Credit Card, and Wire Transfer for international purchases. If you cannot pay using one of these methods, submit a support ticket through support.worldly.io.
How Will I Know If My Payment Has Been Received?
Once full payment is received, the pending payment banner is removed. If more than 5 days have passed since you made the payment and the banner remains, contact support at support.worldly.io.
What Happens If I Do Not Pay My Wire Transfer Invoice?
Unpaid subscription plans are terminated and any input data is deleted.
What If I Need to Change My Payment Method?
Multiple factors affect changing your payment method. Contact support through support.worldly.io to learn about options for changing payment methods.
Why Has My Account Been Declined?
Accounts can be declined for multiple reasons, including past-due invoices or duplicate accounts. Submit a support ticket to support.worldly.io to determine the reason for the decline.
Policies
What Is the Refund Policy?
All purchases are non-refundable. Contact the support team at support.worldly.io with specific questions.